# Desktop app is logged in somewhere else * This error occurs when a user tries to log in with the same email address when he is already logged in somewhere else (In desktop application is some other computer). * However, if a user uninstalls the app while logged in and installs the app again and then tries to log in, he will face the error as he was logged in when he uninstalled the app. * This is not a bug but a high-security track that allows us to prevent multiple sync requests from the same email id. * The Option to resolve this aforesaid issue will be added to the admin panel. Until then you would have to contact the Tech Team. {% hint style="info" %} Still not satisfied? Contact us at *OR* {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.credflow.in/desktop-app-is-logged-in-somewhere-else.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.