> For the complete documentation index, see [llms.txt](https://help.credflow.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.credflow.in/i-am-syncing-my-company-for-the-first-time./multi-user/a-message-is-displaying-either-your-tally-is-not-connected-or-your-internet-is-not-working.md).

# A message is displaying "either your tally is not connected or your internet is not working"

The is tally connected still, a message is being displayed either your tally is not connected or your internet is not working.

* Load your company on the tally.

![](https://545898228-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MGIWrZRxproqHf6z5vx%2F-MGMkn1LElw6IaETbctk%2F-MGMm-FXf2QGRnmUmv0l%2Floading.png?alt=media\&token=79b89b1c-a2e2-492f-8b9e-b4493cd66639)

* Check the Internet your internet connection.

{% hint style="info" %}
Still not satisfied? Contact us at 
<kunal@credflow.in> *OR* <yogesh@credflow.in>

**NOTE: Mention your Username, Phone number and organisation with the relevant query (**
**E.g.** *I need help with Tally Syncing. I am on multi user license but not able to sync for the first time.*)
{% endhint %}